Shipping policy

Domestic Shipping Policy

Domestic Shipping (includes United States and the U.S. Territories*)

Standard

FREE for Orders over $150!**
(2-6 Business days)

*Standard shipping orders to Hawaii, Puerto Rico, and Alaska, will ship within 48 hours and should arrive within 1-2 weeks.

*Standard shipping orders to Guam and the U.S. Virgin Islands will ship within 48 hours and should arrive within 3-5 weeks

*U.S. Territories include Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Palau, and the Northern Mariana Islands

**Excludes all orders placed on major US holidays (Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day).

Orders for states outside of the continental U.S., Puerto Rico and Guam (including those of $25 or more) may be subject to a delivery surcharge. This will be noted in the order summary based on your shipping address at checkout.

 

Priority USPS & UPS Ground

We use "real-time" shipping rates, so the cost will vary based on the weight of your order, and where it is being shipped to. For example, Priority or UPS Ground package that is less than one pound (0.45 kilograms) would be $7.87 - $9.50 (this is an estimation based on average domestic order). Most orders can be expected to arrive 2-4 business days after they are marked as shipped. You will receive an email to the address provided when you placed your order, letting you know that your package has been shipped. That email will include a tracking number that you can use to follow the package. 

Handling Time

Orders are processed and shipped by 4:40pm CDT. If you order is placed after that time it will be shipped on the next business day. Business days are Monday through Friday, not including national holidays. If your package handling time exceeds 48 business hours for an extenuating circumstance, you will be directly notified.

 

 

Additional Shipping Details

  • Shipping is FREE when order consists only of gift cards (these are digital).
  • We will notify you of any complications with your credit card.
  • If you wish to cancel an order that has already been shipped, you are responsible for the cost of return shipping to our distribution center. Once the package is received, your refund of the items purchased, minus any shipping charges, will be refunded to you. 
  • If your order was originally FREE shipping, the cost of your shipping will be deducted from your refund (extenuating circumstances and adjustments to this rule can be discussed with our customer service representatives if needed). 

International Shipping Policy

Duties and Taxes:

Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost.  These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.  You may check with your country’s customs office to determine if there will be additional costs.

Regulations and Restrictions:

The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products.  By placing an international order (shipping outside of the United States of America) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If a product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds.

Please use the form below to contact us with questions.

Essential Therapeutics, LLC (referred to as "Essential Therapeutics" hence forward) currently ships, supplements, biotech, and kits to over 120 countries around the world. Please note it is your responsibility to know the laws of your country, in terms of what can and cannot be shipped to you. We are not responsible for any tariffs or customs regulations. We try our very best to keep up with the laws of the countries around the world, however they do change often and we cannot be 100% sure that we are up to date on them so please check with your customs office. We will ship your package to you privately, but it is your risk.

Each country has different laws and regulations about buying products from other countries. Before you place your order, please be sure of your local customs laws concerning the shipment of dietary supplements. It is your responsibility to know what is legal in your country and what is not. 

We cannot be held responsible or accountable for any taxes, duties, tariffs, quarantine fees, or package warehousing fees assessed by your local customs office. These charges are separate from your shipping charge, and you will be billed directly from them.

Essential Therapeutics will not knowingly ship any products to any countries that may require any type of license and will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office or not delivered unless returned to us. Essential Therapeutics will not be held liable for any customs duties or taxes that arise from your local customs office. Any duties or taxes that may apply are your responsibility; we of course will help you to the best of our knowledge. By ordering from our site you are stating that you agree to our shipping policy and terms of conditions.

 

WHAT COUNTRIES DO YOU NORMALLY SHIP SUPPLEMENTS TO?

Canada, Australia, United State Armed Forces, United Kingdom, Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belgium, Benin, Bhutan, Bolivia, Caribbean Netherlands, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cape Verde, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Cook Islands, Croatia, Cyprus, Czech Republic, Côte d'Ivoire, Denmark, Djibouti, Ecuador, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Guinea, Guinea Bissau, Guyana, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Hong Kong, Hungary, Iceland, India (36 of 37 states), Indonesia, Ireland, Isle Of Man, Israel, Italy, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao, North Macedonia, Madagascar, Malawi, Malaysia, Maldives, Malta, Mauritania, Mauritius, Mayotte, Moldova, Republic of, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Palestinian Territory, Occupied, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Qatar, Republic of Cameroon, Reunion, Romania, Rwanda, Saint Helena, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Georgia And The South Sandwich Islands, South Korea, Spain, Sri Lanka, Suriname, Svalbard And Jan Mayen, Eswatini, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, United Republic Of, Thailand, Timor Leste, Togo, Tokelau, Tonga, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vietnam, Wallis And Futuna, Western Sahara, Zambia, Mexico, Cayman Islands

 

DO INTERNATIONAL PACKAGES COME WITH TRACKING?

Yes! All packages will have tracking until they reach their destination (you - hopefully). If you have a package marked as delivered but haven't received it, please contact your local mail facility (ie. Royal Mail in the UK).

WHAT ABOUT CUSTOMS?

You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence.

Essential Therapeutics is not responsible for any packages held by international customs agencies and it is not the responsibility of Essential Therapeutics to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.

For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase. Essential Therapeutics is not responsible for this payment. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of.

If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping, and the return shipping fees may also be deducted from your refund circumstantially at our discretion.

Should Essential Therapeutics mistakenly be invoiced directly for any duties or fees from the shipping company after delivery, we will email an invoice for the balance due. This will need to paid immediately.

As with domestic shipping, if a package can't be delivered due to an error entering your shipping address, Essential Therapeutics is not responsible for any additional fees that may incur in order to reroute or reship the package.

 

What Should You Do if Your Order Was Not Received? 

Tracking information is provided with each purchasing order that requires shipping. If the estimated interval of time for your package to arrive has been exceeded, please check your tracking information for an update from our 3rd party shipper, ie USPS or UPS. If you continue to experience delays, please feel free to contact us directly and we will assist you to the best of our ability with advocating for you in communication with the above names shipping company applicable.  If a package is deemed lost at the fault of said shipping company, we will initiate a replacement of your order promptly.